Third of UK rail passengers delayed

ONE IN THREE commuters in the United Kingdom were delayed on their most recent train journey, according to new Which? research.

The consumer affairs organization surveyed almost 7,000 UK rail passengers to find the best and worst train companies, and those with frequent delays. The survey found that not only were 32 percent of commuters delayed, but seven percent of respondents said their last journey was delayed by 30 minutes or more.

Of leisure passengers, 15 percent experienced delays, and four percent of these were delayed by 30 minutes or more.

Twenty-two train companies were rated by Which?

At the top of the satisfaction table, Grand Central got a customer score of 79 percent, with the maximum five stars for availability of seating, punctuality, cleanliness of trains, reliability, and value for money. Abellio Greater Anglia (47 percent), Thameslink and Great Northern, and Southeastern (both with 46 percent) were the worst-scoring companies.

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